Privacy Policy – Abbo’s Auto Repair

Last Updated: August 20, 2025

This Privacy Policy explains how Abbo’s Auto Repair (“Abbo’s,” “we,” “us,” or “our“) collects, uses, discloses, and protects information when you visit our website, contact us, schedule service, receive SMS/text messages from us, or otherwise interact with our business—online or in person at 6318 Reisterstown Rd, Baltimore, MD 21215.

Summary: We collect only what we need to run our shop, schedule/confirm appointments, process payments, and provide updates (including optional SMS). We do not sell personal information. We share data only with trusted providers who help us operate (e.g., payments, hosting, communications) and only as permitted by law and this Policy.


1. Scope

This Policy covers personal information we collect:

  • On our website, web forms, and landing pages;

  • Over phone, SMS/text, email, and chat;

  • At our shop during drop‑off/pick‑up and service visits;

  • From our service providers and partners where needed to deliver services to you.

It does not cover third‑party websites/services that we do not control. If you follow links to others, their privacy policies apply.

2. Information We Collect (What We Collect)

Depending on your interaction with us, we may collect:

  • Identifiers & Contact Details: Name, phone number, email, mailing/billing address.

  • Vehicle & Service Details: Make, model, year, VIN (if provided), plate, odometer, service history, warranty/recall information as needed to perform work.

  • Appointment & Communications: Booking details, messages, call notes, approvals, and records of SMS/email opt‑in/opt‑out.

  • Commercial/Transactional Info: Invoices, purchase history, labor/parts, discounts, warranties.

  • Payment Information: Cardholder name and limited payment details necessary to process transactions. We use a PCI‑DSS compliant payment processor and do not store full card numbers or CVV in our systems.

  • Internet/Technical Data: IP address, device and browser type, referring/exit pages, pages viewed, timestamps, and similar usage data collected via cookies or similar technologies (see Cookies & Tracking).

  • In‑Shop Security: Visitor logs and security camera footage for safety and loss prevention (where posted and permitted by law).

We generally collect information directly from you, from your authorized representative, and from our service providers (payments, scheduling/CRM, messaging, hosting, analytics) acting on our instructions.

3. How We Use Information (How We Use It)

We use personal information to:

  • Provide diagnostics and repair services and maintain accurate service records;

  • Communicate about appointments, estimates/approvals, status updates, and pickup/returns;

  • Send optional informational or promotional SMS/email with your consent where required;

  • Process payments; detect and prevent fraud; maintain transaction records;

  • Operate, secure, debug, and improve our website and internal systems;

  • Comply with legal obligations, enforce our terms, and protect our rights and safety.

4. Disclosures & Sharing (Who We Share With)

We do not sell personal information and we do not share personal information for cross‑context behavioral advertising.

We disclose information only to:

  • Service Providers/Contractors under written agreements (use limited to providing services to us): payment processors (PCI‑DSS compliant), website hosting/IT/security, scheduling/CRM, communications/SMS (including RingCentral for texting), and analytics providers.

  • Business & Legal Needs: Insurers, warranty providers, and parts suppliers if reasonably necessary to service your vehicle; law enforcement or regulators when required by law; and professional advisors (accountants, auditors, lawyers) bound by confidentiality.

  • Business Transfers: In a merger, acquisition, or asset sale, data may transfer subject to this Policy or a successor policy with equal or stronger protections.

SMS Consent Non‑Sharing (Required Statement): SMS consent and any phone numbers collected for SMS are not shared with third parties or affiliates for their own marketing purposes. Consent to receive SMS is optional and not required to purchase goods or services.

We may also disclose aggregated or de‑identified information that cannot reasonably identify you.

5. SMS/Text Messaging & Calling Terms (TCPA/CTIA/TCR/10DLC)

We follow RingCentral 10DLC program rules and carrier/CTIA guidelines, including The Campaign Registry (TCR) requirements.

  • Opt‑In Required: We obtain your consent before sending marketing or promotional texts. Informational texts (e.g., appointment confirmations/updates) may be sent as part of your service relationship where permitted by law.

  • Message Frequency: Message frequency may vary (e.g., reminders, updates).

  • Rates: Message and data rates may apply.

  • Opt‑Out: Reply STOP to end. We also honor UNSUBSCRIBE, CANCEL, and QUIT.

  • Help: Reply HELP for help or visit our website/contact us (see Contact Us below).

  • Link Practices: We avoid generic link shorteners and use branded domains in SMS links, per carrier policy.

  • No Purchased Lists: We do not use purchased, rented, or third‑party lead lists for texting.

  • Automations & Registration: Automated texts are sent only from properly registered 10DLC numbers tied to an approved TCR campaign and include required disclosures.

  • Recordkeeping: We maintain logs of consent and opt‑out requests and can provide proof to carriers if requested.

  • Delivery Disclaimer: Carriers and our messaging providers are not liable for delayed or undelivered messages.

6. Cookies & Tracking

We use first‑party cookies and similar technologies to:

  • Keep you logged in (if applicable);

  • Remember preferences and improve site performance; and

  • Measure site traffic and understand how our site is used.

If we use analytics services, those providers act as our processors and are contractually restricted from using data for their own purposes. You can control cookies via your browser settings. If we enable advertising/retargeting in the future, we will update this Policy and provide any required controls.

7. Data Retention

We keep personal information as long as reasonably necessary to provide services, maintain business and tax records (often 7 years or as required by law/insurers), resolve disputes, and enforce agreements. When no longer needed, we take reasonable steps to delete or de‑identify the data.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information. While no method of transmission or storage is 100% secure, we work to continually improve our protections.

9. Your Privacy Choices & Rights

  • Texting: Opt out of marketing texts anytime by replying STOP. You may still receive essential service or transactional messages (e.g., appointment confirmations) where permitted.

  • Email: Use unsubscribe links in marketing emails. Transactional emails related to service may continue.

  • Cookies: Adjust browser settings to block or delete cookies; some features may not function without cookies.

U.S. State Privacy Rights. Residents of certain states (e.g., CA, CO, CT, UT, VA) may have rights to access, correct, delete, or receive a portable copy of certain personal information and, in some states, to opt out of targeted advertising, sale, or certain profiling. We already do not sell or share personal information as defined by these laws. To submit a request, see Contact Us.

We will verify requests and respond within the time required by applicable law. Authorized agents may submit requests with proof of authority and identity verification.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can delete it.

11. International Visitors

We are based in the United States. If you access our services from outside the U.S., your information may be processed in the U.S., where laws may differ from those in your jurisdiction.

12. Changes to This Policy

We may update this Policy to reflect changes in our practices or the law. If changes are material, we will post the updated Policy and update the “Last Updated” date above. Your continued use of our services after changes become effective means you accept the revised Policy.

13. Contact Us

Questions or requests about this Privacy Policy or your personal information:

Abbo’s Auto Repair
6318 Reisterstown RD
Baltimore, MD 21215